These are the Clients Terms and Conditions of Services ("Terms", "Terms of Services") as they form an Agreement between you as a Client and Collect & Exchange CY Ltd as a crypto asset services provider. These Terms and Conditions were last updated and published on 6th October 2025 and set out the different services which we may provide to you. We recommend that you print a copy for your records.
Collect & Exchange CY Ltd. ( “ Collect & Exchange CY ”, ‘‘we’’, ‘‘Administrator’’) is a limited liability company incorporated under the Laws of the Republic of Cyprus with registered No. HE456884 and has a registered office at Thessalonikis 13, P.C. 3025, Limassol, Cyprus. Collect & Exchange CY is a subsidiary company of Collect-Group Holdings CY Ltd, a limited liability company incorporated in the Republic of Cyprus, with registered No. HE 418472 and with its registered office at 13 Thessalonikis str., P.C 3025, Limassol, Cyprus.
Collect & Exchange CY provides access to its services to Clients according to the Collect & Exchange CY Terms and Conditions, and these Clients Terms and Conditions are located on the https://collectnexchange.cy/ (the ‘Website’)
1. The Collect & Exchange CY Ltd. is authorised by Cyprus Securities and Exchange Commission and provides crypto-asset services regulated under the European Union Regulation (EU) on markets in crypto-assets (MiCA), and the the Prevention and Suppression of Money Laundering and Terrorist Financing Law of 2007 (Law 188(I)/2007), as amended up to and including Law 98(I)/2023, and in line with all applicable directives and circulars of the Cyprus Securities and Exchange Commission and the Central Bank of Cyprus (the ‘AML/CFT Law’) ;
2. The Client has entered into this Agreement which includes the Terms, all exhibits, appendixes, addenda, schedules, pricing sheets, fee schedules, the Rules, and the like attached hereto or incorporated by reference herein, as amended from time to time by Collect & Exchange CY (the ‘Agreement’) as follows:
2.1 You and Collect & Exchange CY will be collectively called the "Parties".
2.2 You, as Client, agree with these Clients Terms and Conditions as stipulated under the European Union Regulation (EU) on markets in crypto-assets (MiCA), the Prevention and Suppression of Money Laundering and Terrorist Financing Law of 2007 (Law 188(I)/2007), as amended up to and including Law 98(I)/2023, and in line with all applicable directives and circulars of the Cyprus Securities and Exchange Commission and the Central Bank of Cyprus (the ‘AML/CFT Law), in line with EU Directives and Financial Action Task Force (FATF) regulation, the Policy Statement on the registration and operations of crypto-asset services providers (PS-01-2021), and any other relevant legislation of Cyprus and EU, international conventions, and treaties ratified by the Republic of Cyprus, as well as best international standards and practices, including those of the Financial Action Task Force (‘’the FATF’’) (‘’The Regulations’’) and any applicable laws for the provision of crypto-asset services under the name of Collect & Exchange CY the (‘Terms’, or ‘Agreement’), in order to:
2.2.1 access or otherwise use the Website and/or the web application or any information contained on them, and all accounts, services, programs, information, and products (collectively the "Accounts") that you may use, open, or otherwise access from time to time or through the Website and/or the web application. Additional terms and conditions applicable to specific areas of this Website and/or Web application to particular content or transactions are posted in particular areas of the Website and/or the Web application and, together with these Terms, govern your use of those areas, content or transactions;
2.2.2 have basic rights and obligations resulting from a contractual relationship established between Collect & Exchange CY and you, as from the date when you express your intention to enter into a contractual relationship with Collect & Exchange CY .
1) the Terms regulate the legal relationships established between you and Collect & Exchange CY in accordance with the Regulations
2) the Terms constitute the basic rights and obligations arising from a contractual relationship between Collect & Exchange CY and its clients interested in using Collect & Exchange CY web application ;
3) the Terms are formed by electronic means and enforced pursuant to applicable law;
4) neither you nor Collect & Exchange CY may challenge the validity of this Agreement;
5) the Terms could be updated by Collect & Exchange CY at any time, and such modification shall be effective immediately upon either posting of the modified Agreement on this Website and/or Web application or notifying you;
6) it is your obligation to periodically review this Agreement to be aware of Terms modifications, and your continued access or use of this Website and/or Web application shall be deemed your acceptance of the modified Agreement;
7) Collect & Exchange CY Ltd is not responsible for the operation, maintenance, or development of the underlying blockchain or distributed-ledger protocols of any Crypto-Asset supported by the Platform. The Company cannot guarantee the continued functionality, security, or availability of such protocols.
You acknowledge and accept that changes to the underlying software protocols, such as forks, network upgrades, or consensus changes, may materially affect the value, availability, or functionality of a Crypto-Asset.
8) Collect & Exchange CY Ltd shall determine, acting reasonably and in accordance with its internal governance procedures, the appropriate response to any such protocol change, including whether to support or discontinue support for affected Crypto-Assets.
The Company shall not be liable for any loss in value resulting solely from such external protocol changes, provided that the Company has acted with due care, security, and diligence in safeguarding the Client’s assets in accordance with MiCA and applicable law.
In cases where a protocol or asset becomes unsupported, the Company will notify affected Clients as soon as practicable and provide information regarding withdrawal or transfer options.
9) You acknowledge and understand that the value of Crypto-Assets is highly volatile and that the market for such assets may be illiquid or unstable at times. You are solely responsible for assessing the nature, potential value, and suitability of Crypto-Assets and related services, taking into account your personal circumstances and financial capacity.
You should carefully consider whether the acquisition, holding, or exchange of Crypto-Assets is appropriate for you. The value of your holdings may decrease significantly or become worthless. In certain market conditions, it may be difficult or impossible to convert or transfer Crypto-Assets.
Collect & Exchange CY Ltd provides no investment, financial, or tax advice, and does not guarantee the future performance, value, or liquidity of any Crypto-Asset.
BY ACCEPTING THESE TERMS ELECTRONICALLY (FOR EXAMPLE, CLICKING “I AGREE”), ACCESSING OR USING THE COLLECT &EXCHANGE CY WEBSITE / COLLECT & EXCHANGE CY WEB APPLICATION / COLLECT & EXCHANGE CY SERVICES, REGISTERING FOR AN ACCOUNT WITH US, EXECUTING THESE TERMS, OR ACCEPTING AN ORDER THAT REFERENCES THESE TERMS, YOU ARE ACCEPTING AND AGREEING TO THESE TERMS AND THE POLICIES AND GUIDELINES REFERENCED IN THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS THEN YOU MAY NOT USE COLLECT & EXCHANGE CY SERVICES /COLLECT & EXCHANGE CY WEBSITE / COLLECT & EXCHANGE CY WEB APPLICATION *
* Please have a careful look at these Terms and the policies and guidelines referenced in these terms to learn more about the way we process and handle your personal information.
Unless otherwise provided in this Agreement, the following terms shall have the meanings set forth below:
1.1) Client means any natural or legal person that has entered into, or is deemed to have entered into, a contractual relationship with Collect & Exchange CY Ltd for the purpose of receiving one or more Crypto-Asset Services as defined under Regulation (EU) 2023/1114 (MiCA), including but not limited to custody and administration of crypto-assets, exchange services, or transfer services.
For the avoidance of doubt, the term includes any person to whom a crypto-asset account, custody wallet, or similar access credential is provided or authorised for use.
1.2) Client Account (or “Custody Wallet”) means an account or wallet established and maintained by Collect & Exchange CY Ltd on behalf of the Client for the purpose of holding, safeguarding, and transferring Crypto-Assets or fiat funds related to the provision of Crypto-Asset Services in accordance with Regulation (EU) 2023/1114 (MiCA).
1.3) Funds means money in fiat currency (such as euros or other legal tender) held for or on behalf of the Client in connection with the provision of Crypto-Asset Services, including the exchange of crypto-assets for funds, in accordance with Regulation (EU) 2023/1114 (MiCA). For clarity, the term “Funds” does not include Crypto-Assets, which are defined and held separately within the Client’s Custody Wallet.
1.4) Services means the crypto-asset services provided by Collect & Exchange CY through the Website and/or Web application. The services provided are the following
a. providing custody and administration of crypto-assets on behalf of clients
b. exchange of crypto-assets for funds
c. exchange of crypto-assets for other crypto-assets
d. providing transfer services for crypto-assets on behalf of clients
1.5) Rules means all by laws, rules, programs, and regulations, as they exist from time to time, of the financial institution
1.6) Fees means any fee or commission mentioned in this Agreement and/or in the Terms and/or in the price list listed on the Website and/or Web application.
1.7) Exchange rate means the last known exchange rate as published by a partner bank or exchange Web application plus Collect & Exchange CY fees.
1.8) Cryptocurrency means any crypto-asset, as defined under Regulation (EU) 2023/1114 (MiCA), that is supported, listed, or otherwise made available for custody, exchange, or transfer by Collect & Exchange CY Ltd through its Web application
1.9) Integrated parties means any third party that has integration to the Collect & Exchange CY Web application as crypto exchange partners, processors, gateways, etc.
Any other definitions used and not defined herewith should be understood as described in the Terms.
Collect & Exchange CY provides to its Client, and its Client receives crypto-asset services under the present Agreement, the Terms and the price list as listed on Website and/or web application.
3.1) Each crypto-asset activity, including exchange, transfer, or custody-related activity, shall be executed by Collect & Exchange CY Ltd only upon receiving a valid instruction from the Client through the Web application or other approved communication channels. Such instructions must comply with these Terms, applicable MiCAR provisions, and any internal procedures related to transaction authentication, client verification (KYC), and anti-money laundering (AML) obligations.
3.2) Before any activity, you should read the updated version of the Clients Terms and Conditions, as the Company has the right to make changes to these Terms, as necessary, changes may be made due to market changes, legislation (but not limited to).
4.1) The Client shall use the Custody Wallet and associated accounts provided by Collect & Exchange CY Ltd solely for the purpose of exchanging fiat currency and/or supported crypto-assets through Integrated Parties, including authorized exchange partners, processors, and gateways. All such transactions shall be subject to these Terms, applicable MiCAR provisions, and the operational policies of Collect & Exchange CY Ltd and its Integrated Parties.
4.2) The Client will provide the Administrator with documents showing his organizational structure, ultimate beneficial owner, and all the relevant KYC information requested by the Administrator from time to time.
4.3) Collect & Exchange CY may, at any time, in its sole discretion, change the risk level of Clients.
4.4) The Client is responsible for any advice from acts of and omissions of Client's employees, consultants, advisors, contractors, agents, officers, and directors. Client is responsible for the use, unauthorized use, or misuse of Client's equipment or software.
4.5) Offsetting Receivables. In relation to the Client, Collect & Exchange CY shall be entitled to offset any of its receivables from the Client against any of the Client's receivables from Collect & Exchange CY of the same type at any time without prior notice, regardless of whether they are due, statute-barred, contingent or noncontingent, regardless of the legal relationship they arise from and the time when they arise, as well as the receivables of Collect & Exchange CY that cannot be claimed before a court. In order to offset the receivables specified in the previous paragraph, Collect & Exchange CY shall also be entitled to use the funds collected on the Client's accounts regardless of whether the receivables arise in connection with the maintenance of the account or otherwise. Collect & Exchange CY shall also be entitled to offset receivables denominated in various currencies, even if these currencies are not freely convertible, at the exchange rate set by Collect & Exchange CY for the date when the receivables are to be offset.
4.6) The Client warrants and represents that neither it nor any of its principals, associates, directors or officers has/have been convicted of or pleaded guilty or nolo contendere to an offense involving fraud, corruption, or moral turpitude, has/have been identified as or affiliated with a person designated as a terrorist or associated with terrorism, bribery or money laundering pursuant to any law or regulation promulgated thereunder (a “Prohibited Person”); or has/have never been identified by any gambling authority as unsuitable to be associated with gaming, denied a gaming license in any jurisdiction or been subject to a suspension or revocation of a gambling license in any jurisdiction (an "Unsuitable Person").
4.7) The Client/Administrator agrees that during the term of this Agreement, it shall comply with all applicable anticorruption, anti-money laundering, and bribery rules, laws and regulations, including those governing the providing of incentives, inducements, kickbacks, gratuities or bribes and shall not do any business with a Prohibited Person.
4.8) The Client/Administrator shall be entitled to terminate this Agreement: Upon written notice to the Administrator/Client in case of a material breach of this Agreement by the Administrator/Client and the breach is not remedied within thirty (30) days from written notice thereof; Immediately upon written notice to the Administrator/Client and without liability if:
4.9.1) the Client/Administrator should become bankrupt or insolvent, have a receiver, trustee, Administrator or liquidator appointed to it, a petition for an administrative order is presented against it or other actions are taken against it indicating an inability to fully trade or a compound with its.
4.9.2) the Client/Administrator or any of its principals or associates becomes a Prohibited Person;
4.9.3) the Client/Administrator is in breach of clause 4.8.
4.10) Collect & Exchange CY is entitled to refuse to execute any transaction done by the Client. The Client commits and agrees to show upon request any documents related to the transaction.
4.11) The Company may suspend or restrict account activity where required by law, regulation, or to protect the integrity of the system. Where practicable and lawful, the Company shall notify the Client promptly of the reason for such suspension and any steps necessary to remedy the situation.
For example, we may suspend or terminate your access to or use of the Service for:
4.12) You acknowledge that our decision to take certain actions, including limiting access to, suspending, or closing your Collect & Exchange CY Account, may be based on confidential criteria that are essential for the purposes of our risk management and security protocols. You agree that we are under no obligation to disclose the details of its risk management and security procedures to you.
4.13) Client will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny the Client access to the Service(s) (or any part thereof). You are responsible for any fees, costs, expenses, charges, or obligations associated with the closing of your Collect & Exchange CY Account. If the costs of closing of your Collect & Exchange CY Account exceed the value in your account, you agree to reimburse us.
4.14) You agree that if we determine, in our sole discretion, that you have committed a Violation, we have the right to debit from your Collect & Exchange CY Account any damages suffered by us as a result of the Violation.
4.15) You agree to be obligated to respond to any requests in writing that you receive from us in relation to investigating your account or transactions or any other information request initiated pursuant to these Terms and Conditions of services within the time frame defined in the request.
4.16) If we refused to complete your transaction or suspended your Collect & Exchange CY Account, we will lift the suspension or complete the transaction as soon as reasonably possible once the reasons for refusal or suspension cease to exist. However, we are not obligated to allow you to reinstate a transaction at the same price or on the same terms as the suspended, reversed or cancelled transaction.
4.17) If we suspend or close your Collect & Exchange CY Account or terminate your use of Collect & Exchange CY Services for any reason, we reserve the right to require you to re-complete account verification before permitting you to transfer or withdraw your assets.
4.18) We may terminate the business relationship with the Client by unilateral refusal to perform the Agreement in cases including, but not limited to:
4.18.1) in the process of studying transactions there appears a suspicion that the business relationship is used by the Client for the purpose of legalizing (laundering) criminal proceeds or financing of terrorism;
4.18.2) sanctions have been imposed on the Client and/or its affiliates, in accordance with the jurisdiction of any country (for example, by the OFAC, US) or an international organization (including but not limited to the FATF and the UN);
4.18.3) we have grounds to believe that the transactions of the Client fall under the effect of international economic sanctions or are aimed at evading international economic sanctions;
4.18.4) on other grounds stipulated by the Collect & Exchange CY internal regulatory documents and procedures aimed at anti-money laundering and combating the financing of terrorism;
4.18.5) for other grounds stipulated by the Law of the Republic of Cyprus on " The prevention and suppression of money laundering and terrorist financing laws of 2007 - 2021 (AML/CFT LAW)" as amended.
4.19) In any case, Collect & Exchange CY shall not be responsible for any loss or damages incurred by Collect & Exchange CY refusal to accept or execute any transaction or wire.
4.20) Title to any Crypto-Asset held in your Custody Wallet shall at all times remain with you. As the legal owner, you retain full control over the Crypto-Assets and bear all associated risks, including but not limited to market volatility, loss of value, and liquidity constraints.
4.21) Collect & Exchange CY is under no obligation and bears no responsibility to issue any replacement Crypto-Asset in the event that any Crypto-Asset, password or private key is lost, stolen, malfunctioning, destroyed, or otherwise inaccessible.
4.22) The client confirms that any deposit or withdrawal involving their wallet originated from or has been transferred to a wallet under their ownership, or that they will provide necessary supporting documents if a third party is involved. The client accepts full responsibility for the accuracy of these declarations.
4.23) The client acknowledges and accepts full responsibility for any incorrect information provided in their declarations. The client agrees to bear any consequences or liabilities arising from the provision of inaccurate or misleading information.
5.1) The Administrator’s remuneration shall be provided to Clients prior account opening and be available on the Web application .
5.2) Collect & Exchange CY may require you to provide additional information about yourself or your business, provide records and we may, among other, establish the source of your wealth and source of funds for any transactions carried out in the course of your use of Collect & Exchange CY Services.
5.3) The Client agrees and understands that his/her acceptance of these Client's Terms and Conditions is considered to be his/her acceptance of Collect & Exchange CY ’s remunerations and/or fees. Collect & Exchange CY reserve the right to change, modify, or increase our remunerations and/or fees at any time.
6.1) Neither the Administrator nor any of its officers, directors, managers, principals, shareholders, partners, members, employees, agents, representatives and affiliates (each a "Related Party" and, collectively, the "Related Parties") shall be liable to the Client or any of its affiliates for any loss or damage arising directly or indirectly (including special, incidental or consequential loss or damage) from the Client's use of the Website and/or Web application including any loss, damage or expense arising from, but not limited to, any defect, error, fault, mistake or inaccuracy with the Website, its contents or the Administrator's web application, or due to any unavailability of the website or any part thereof or any contents or the Web application unless such loss, liability, damage or expense shall be proven to result directly from the willful misconduct of such person. These exclusions for direct, indirect, special, incidental, consequential or exemplary damages include, without limitation, damages for lost profits, lost data, loss of goodwill, work stoppage, computer failure or malfunction, or any other commercial damages or losses.
6.2) In no event will the Administrator or any of its Related Parties be liable to the Client for special, indirect, punitive, or consequential damages, including, without limitation, loss of profits or lost business, even if Administrator has been advised of the possibility of such damages. Under no circumstances will the liability of Administrator and Related Parties exceed, in the aggregate, the fees paid to providers, referred to in clause 6.3., hereunder
6.3) Collect & Exchange CY shall not be liable to any damage and/or losses incurred by a Client integrated or not to Collect & Exchange CY Web application and/or the Crypto-Asset exchange. The Client agrees and understands that Collect & Exchange CY is a crypto asset service Provider that brings the client a solution based on the Crypto-Asset provider services.
6.4) If the contractual conditions are violated by one of the parties, the aggrieved party shall be entitled to compensation for damage based on the applicable law, unless the other party proves that the obligations have been violated in circumstances excluding liability, legal facts referring to extraordinary, unpredictable and independent event that has caused damage (unless the Agreement or these Terms stipulate expressly otherwise). Circumstances excluding liability on Collect & Exchange CY 's side comprise the following events: civil unrest in various forms, fire, flood, terrorist attack, or hacker attack; power supply outage (full or partial); interruption, outage or disruption in computer system operation (hardware or software) or in communication services (including an unexpected EMC outage) on the side of the Client by a provider of the Client; any technical breakdown on the side of the Client/Authorised Person in communication with Collect & Exchange CY ; any other extraordinary event, catastrophe, or extraordinary restrictions or instructions making it impossible to obtain the necessary permits in time, which directly or indirectly relate to the individual performances under the Agreement; or any other obstacle occurring independently of Collect & Exchange CY 's will and preventing Collect & Exchange CY from discharging its obligations. The Client shall indemnify and keep Collect & Exchange CY indemnified against all damages, costs, expenses, taxes, liabilities or losses of any nature suffered by Collect & Exchange CY through the Client’s failure to observe any terms in respect of any instruction agreed with Collect & Exchange CY .
6.5) Nothing in this Agreement shall limit or exclude either party’s liability for death or personal injury arising from its negligence.
7.1. Considering that the Client’s e-mail address and / or phone number provided to Collect & Exchange CY are used for communication with the Client, accessing of the Custody Wallet of the Client, as well as for the authorization and confirmation purposes, login details to these instruments, including their passwords, shall be protected by the Client.
7.2. The Client is responsible for the login details to Client’s e-mail address and phone and must keep them safe, secure, private and confidential at all times and not disclose them to any third parties including friends and family members.
7.3. Collect & Exchange CY recommends memorizing passwords to these instruments and not recording them on any carrier where they can be watched by third parties, the Client’s contact information and designated authorities as mentioned in application. The Client is solely responsible for maintaining the security of its keys and/or passwords.
7.4. Client acknowledges and agrees that in case the Web application Services hereunder has any error or delay or has been temporarily suspended, arising from service connection system or computer system or any relevant system or virus attack or electronic equipment problems and / or force majeure or any causes beyond the Collect & Exchange CY control, the Applicant/Client shall not definitely raise such error to claim any damages against the Collect & Exchange CY and shall notify the Collect & Exchange CY immediately of such error. However, Collect & Exchange CY will use its best efforts to solve the issue hastily, and the Applicant/Client agrees to fully assist and cooperate with the Collect & Exchange CY to solve such issues.
Upon signing the Agreement, and each time Client submits a crypto-asset service instruction Client represents and warrants that:
8.1) Client has abided by this Agreement and all applicable law with regard to the crypto-asset service instruction
8.2) Each statement made herewith was true as of the date Client signed this Agreement.
8.3) The Client is obliged to provide updated organizational structure, ultimate beneficial owner, and other relevant KYC information to Collect & Exchange CY as soon as these documents become effective or upon Collect & Exchange CY request in 24 hours.
8.4) Collect & Exchange CY reserves the right to cancel business relations with the Client if the business nature, organizational structure or any other documents of the Client were significantly changed or if such changes make the continuation of the business relationship impossible for Collect & Exchange CY .
8.5) There have been no materially adverse changes in the information provided herewith or in Client's financial condition or management.
8.6) The person who executes the Application on behalf of the Client has the full power and authority to execute the Application and to enter into this Agreement.
8.7) Client will pay all and any fees as stated by Collect & Exchange CY or by integrated parties, including exchange fees and rates. Client will hereby waive any claim in these matters against Collect & Exchange CY and, the Client will perform the action only after understanding and requesting all data and fees and cost for the action, including conversion rates, etc.
8.8) The Client will undertake to establish and maintain effective systems and controls to ensure that, on an ongoing basis, it is properly informed as to, and takes reasonable measures to comply with relevant resolutions or sanctions issued by the United Nations Security Council or by the applied Law and regulations under the Republic of Cyprus.
In addition, the Client must confirm that neither the Client nor any of its affiliates or any of its relevant directors, officers, employees, agents or representatives directly or indirectly owned or controlled by an individual or legal entity , is subject to any sanctions currently imposed by government (or any authority) of Canada, USA, EU (or any of its member countries), the United Nations Security Council or any other relevant authorities.
8.9) If, at any time, when the Client or its affiliates, or any of their respective directors, officers, employees, agents or representatives, or other persons or companies owned or managed by the Client is imposed sanctions, the Client shall immediately inform the administrator. Collect & Exchange CY and shall have the right to terminate the Agreement immediately without further liabilities.
8.10) Any violation of provisions of points 8.8-8.9 shall entitle the Collect & Exchange CY to terminate this Agreement immediately without further liabilities.
9.1) You acknowledge and agree that you shall access and use the Services at your own risk. The risk of loss when holding and exchanging Crypto-Assets can be significant. Therefore, you should carefully consider whether such services are right for you, given your circumstances and financial resources.
9.2) You should be aware of the following points:
9.2.2) The Client acknowledges and accepts that the value of Crypto-Assets held in their Custody Wallet may be subject to extreme volatility, technological risks, and market disruptions. As a result, the Client may sustain a total loss of the value of the Crypto-Assets held in their Account
9.2.3) Under certain market conditions, you may find it difficult or impossible to liquidate a position. This can occur, for example, when the market reaches a daily price fluctuation limit or there is insufficient liquidity in the market or in case the bank refuses to accept Fiat that was converted from Crypto or was sent by Crypto exchange.
9.2.4) The value of Crypto-Assets may be derived from the continued willingness of market participants to exchange Crypto-Assets for Crypto-Assets, which may result in a permanent and/or complete loss of value for specific Crypto-Assets in the event that the market for those Crypto-Assets disappears.
9.2.5) That there are risks associated with utilizing an Internet-based system including, but not limited to, the failure of hardware, software, and Internet connections.
9.2.6) That Collect & Exchange CY shall not be responsible for any communication failures, disruptions, errors, distortions or delays you may experience when trading via the Services, however caused.
9.2.7) The volatility and unpredictability of the price of the Crypto-Asset in relation to the Fiat Currency may lead to partial and/or complete losses within a short period of time.
9.2.8) The nature of the Crypto-Assets may lead to an increased risk of financial crime or cyber attacks, and may also mean that technological difficulties may arise that will limit access, including to the complete loss of access to or use of your Crypto-Assets.
9.2.9) Recovery of lost and/or stolen Crypto-Assets may be limited, and in some cases impossible at all.
9.2.10) Transactions with Crypto-Assets may be irreversible and, accordingly, losses due to fraudulent and / or accidental transactions are not recoverable.
9.2.11) The price and liquidity of Crypto-Assets has been subject to large fluctuations in the past and may be subject to large fluctuations in the future.
9.2.13) All the points noted above apply to all Crypto-Assets. This brief statement cannot, of course, disclose all the risks and other aspects associated with these trades.
9.3) Risk acknowledgement
9.3.1) By using the Website and/or Web application of Collect & Exchange CY and by entering into this Terms of Services, the Client fully understand and was made aware of the inherent and potential risks associated with a Services in any products or services provided by Collect & Exchange CY , including, but not limited to the risk of a complete loss of value of Crypto-Assets.
9.3.2) I acknowledge the potential risks involved foreseen or otherwise, AND HEREBY UNEQUIVOCALLY AND IRREVOCABLY RELEASE, DISCHARGE, WAIVE AND COVENANT NOT TO SUE AND AGREE TO HOLD HARMLESS Collect & Exchange CY AND ITS OFFICERS, EMPLOYEES, THEIR RESPECTIVE SUCCESSORS, ASSOCIATES or any of its relevant directors, officers, agents or representatives directly or indirectly owned or controlled by an individual or legal entity related to Collect & Exchange CY Ltd and assigns of all of the foregoing from any and all claims, liabilities, legal action for damages, losses, costs directly or indirectly arising out of or otherwise relating in any respect whatsoever to activities, services or products provided by the Collect & Exchange CY .
10.1) By registering You as a client in our Web application, you warrant that you will not use, any Services and/or the Web application to do any of the following businesses, activities, practices, or items:
10.1.1) Illegal activity that would violate or contribute to the violation of any law, statute, regulation, ordinance or sanctions program or that would involve the proceeds of any illegal activity, also post, distribute or disseminate any illegal material or information.
10.1.2) Abuse of actions that place an unreasonable or disproportionately large load on our infrastructure or damage, intercept or expropriate any system, data or information; also transmit or upload to the Site any material that contains viruses, Trojan horses, worms or any other malicious or harmful software; attempt to gain unauthorized access to the Website/Web application.
10.1.3) Fraudulent activities that are intended to deceive Collect & Exchange CY , Collect & Exchange CY users or any other person; also provide any false, inaccurate or misleading information.
10.1.4) Any activities related to Gambling games such as lotteries, auctions, sports betting or betting, fantasy sports leagues with cash prizes, internet games, contests, lotteries, gambling
10.1.5) Any activities related to drugs and drug paraphernalia, including the sale of drugs, controlled substances, and any equipment designed to manufacture or use drugs, and pharmaceuticals and other products.
10.1.6) Adult Content and Services: pornography and other obscene material (including literature, images and other media); sites that offer any service of a sexual nature, such as prostitution, escorts, pay-per-view, adult chat features and others.
11.1) Collect & Exchange CY will always endeavor to act in your best interests as our Client. However, circumstances can arise where Collect & Exchange CY or one of our other Clients may have some form of interest in business being transacted for you. If this happens or Collect & Exchange CY becomes aware that our interests or those of one of our other Clients appear to conflict with your interests, Collect & Exchange CY will take appropriate steps to manage the conflict of interests fairly wherever possible. So long as Collect & Exchange CY use reasonable commercial endeavors to manage potential conflicts, Collect & Exchange CY will have no liability to you for any conflicts of interest that may arise as a result of our Services, including but not limited to processing transactions for and on behalf of other Clients.
12.1) Prices and Availability. All prices reflect the exchange rates applicable to the purchase or sale of Crypto-Assets using the Legal Tender or alternative form of Crypto-Assets identified in your purchase order. All Crypto-Asset sales and purchases are subject to availability, and we reserve the right to discontinue the sale and purchase of Crypto-Assets without notice.
12.2) Errors. In the event of an error, whether via our Services, in a purchase order confirmation, in processing your purchase, or otherwise, we reserve the right to correct such error and revise your purchase transaction accordingly (including charging the correct price) or to cancel the purchase and refund any amount received. Your sole remedy in the event of an error is to cancel your purchase order and obtain a refund of any amount charged.
12.3) No Returns or Refunds. All sales and purchases of Crypto-Assets by Collect & Exchange CY via the Services are final. We do not accept any returns or provide refunds for your purchase of Crypto-Assets from Collect & Exchange CY , except as otherwise provided in these Terms.
13.1) Parties’ relations under this Agreement shall be governed by the Laws of the Republic of Cyprus.
13.2) The Parties shall take measures to settle any disputes and differences arising from this General Terms of Services or in relation to its execution by means of negotiations.
13.3) If the Client is not satisfied with the services or activities of the Collect & Exchange CY , the client can submit a complaint to the Collect & Exchange CY in a free form. The complaint must be filed no later than 30 days from the date on which the Client became aware or ought to have become aware of the violation of his rights or legitimate interests.
Complaints to the Collect & Exchange CY can be submitted by e-mail at [email protected]
Collect & Exchange CY 's Complaints handling procedures are available free of charge to any Client on request.
13.5) Any dispute, whether contractual or non-contractual, arising out of or in connection to this Agreement, including any question regarding its existence, validity, or termination, shall be subject to the exclusive jurisdiction of the Republic of Cyprus Courts. The language to be used in the proceedings shall be Greek. This Terms of Services is governed by the European Union Regulation (EU) on markets in crypto-assets (MiCA) and the prevention and suppression of money laundering and terrorist financing laws of 2007 - 2021 (AML/CFT LAW).
14.1. Regulatory Basis The Company provides crypto-asset transfer services in accordance with Article 82(1) and Article 82(2) of Regulation (EU) 2023/1114 (MiCAR). This section governs the execution, rejection, liability, and disclosure obligations related to such transfers.
14.2. Execution of Transfers
14.2.1. Transfer instructions must be submitted via the Platform
14.2.2. Execution times may vary due to blockchain congestion, network latency, or compliance verification procedures.
14.3. Rejection, Suspension, and Return of Transfers
14.3.1. The Company reserves the right to reject or suspend in the following circumstances: (a) Non-compliance with AML/CFT obligations; (b) Invalid or blacklisted recipient address; (c) Insufficient Account balance; (d) Technical or regulatory impediments.
14.3.2. In the event of rejection or suspension, the Client shall be notified promptly, including the reason and any applicable remedies.
14.4. Information Disclosure
14.4.1. For each executed transfer, the Client shall receive confirmation including: (a) Transaction identifier; (b) Transferred amount and crypto-asset type; (c) Recipient address; (d) Timestamp of execution; (e) Applicable fees.
14.5. Liability
14.5.1. The Company shall be liable for losses arising from failed or erroneous transfers only where such failure is attributable to proven negligence or willful misconduct.
14.5.2. The Client is solely responsible for ensuring the accuracy of transfer instructions, including the correctness of recipient addresses.
14.6. Internal Controls
14.6.1. The Company maintains documented procedures and internal controls to ensure the secure and compliant execution of crypto-asset transfers.
14.6.2. These controls include transaction monitoring, fraud detection mechanisms, and escalation protocols.
14.7. Compliance with the Travel Rule
The Company ensures that all transfers of crypto-assets include the originator and beneficiary information required under Regulation (EU) 2015/847, as amended by Regulation (EU) 2023/1113.
15.1) This Agreement shall be deemed concluded and shall enter into force on the date the Client electronically accepts the Terms by ticking the acceptance box and clicking “Continue” or any equivalent confirmation mechanism provided on the Collect & Exchange CY Ltd Web application or Website. Such electronic acceptance shall constitute full and binding execution of the Agreement by the Client, with the same legal effect as a signed written contract, in accordance with applicable law and Regulation (EU) 2023/1114 (MiCA).
15.2) Collect & Exchange CY reserves the right to change, correct, supplement, expand, improve, make any other amendments to the Terms of Services (or any part thereof) without prior notice at any time with such changes effective immediately. In case of disagreement with such changes, the Client may terminate the Terms of Services by sending a notice in free written form.
15.3) The European Union Regulation (EU) on markets in crypto-assets (MiCA) and the prevention and suppression of money laundering and terrorist financing laws of 2007 - 2021 (AML/CFT LAW) shall apply to this Agreement.
15.4) Collect & Exchange CY Ltd reserves the right to deduct any amount from the Client’s fiat account to cover fees, charges, or liabilities incurred by the Client, including those arising from transactions, account maintenance, or interactions with partner banks and financial institutions. Such deductions may be made without prior notice, provided they are in accordance with these Terms, applicable law, and the Company’s internal policies.
15.5) The Company operates solely within the scope of activities authorised by the Cyprus Securities and Exchange Commission under MiCA.
15.6) If any of the Agreement provision become void for any reason, including adoption of new statutory act, the other provisions of the Agreement remain in full force and effect and shall be binding on its Parties, and the Collect & Exchange CY shall take all necessary measures to review such provision or to bring the Agreement in line with the requirements of new statutory act.